Refunds
Backgammon is free to play. If you bought Backgammon Pro and are not happy with it, you can get your money back within 30 days.
What you can buy
There is one optional purchase: Backgammon Pro, a one-time payment of $4.99. It is sold on the web through Stripe Checkout and is linked to your Backgammon player. There are no subscriptions, and nothing is sold inside the Powell Play app.
How to ask for a refund
- Email backgammon@powellplay.com within 30 days of your purchase.
- Include the purchase date. If you have it, include the email address you gave Stripe or your Stripe receipt, so we can find the payment quickly.
- If you can, send the email from the device you play on, or include your recovery code, so we can match the purchase to your player.
You do not need to give a reason. We send the refund back to the card you paid with through Stripe. Your bank may take 5 to 10 business days to show it.
What happens after a refund
A refund removes Backgammon Pro from your player. Your stats, rating, badges and match history are not affected. You can buy Pro again later if you change your mind.
After 30 days
After 30 days we do not normally give refunds, but if something went wrong, such as a double charge or Pro not unlocking, email us and we will put it right. This policy does not limit any refund rights you have under the law where you live.
Google Play
If the Backgammon Android app ever sells something through Google Play, those purchases are refunded through Google Play's own refund process, because Google handles the payment. You can request one from your order history in Google Play. If you need help, email us.
Contact
Powell Lines LLC, United States
Email: backgammon@powellplay.com